welcome to our

Faq's section

Below we have compiled answers to our most frequently asked questions.

Shipping

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Order processing usually takes 48 hours to arrive. Delivery details will be provided in your confirmation email.

Our two delivery courier options are UPS & DPD Ireland. You’ll be asked to select a delivery method during checkout.

If you select DPD Express Shipping at checkout, you will be able to recieve your orders on the weekend.

Products

All our products are TPD compliant and government regulated. Please see our TPD compliancy page for further details regarding this.

No. We sell coils and e-liquids by the pack. e.g If coils come in a pack of 3 we will only sell them in quantities divisble by 3. (the same applies for e-liquids)

No not at this time!

If you are curious about a product or have a product reccomendation, you can get in contact with us by email or over the phone.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email or call us directly and we’ll take you through the process.

Account

We require that you provide:

  • Full Name
  • Company Name
  • Comapny Address
  • VAT Number or PPS Number
  • Company Registration Number

You can set up an account via the log-in/sign-up button next to our cart button. Proivde your details & we will review your application & let you know if you are elgible. Other options include calling us or emailling us!

You can see all your previous orders wihtin your account.

All invoices are emailed directly to you once your order is dispatched! If however, you are missing an invoice, please reach out to us & we will send it to you!

Payments

We do offer credit terms, however there are terms and conditions. Please contact us for more information & to see if you're eligable!

We accept Visa, Mastercard and Direct Bank Transfer

Of course! You can call us at +353 (1) 441 8469!

Ordering

Other

Express Shipping

We deliver in 48 hours max!