Refund policy

Damaged, short or wrong deliveries. Check your delivery when it arrives. Tell us within 48 hours of delivery at support@ecirettewholesale.ie with your order number, the items affected and a photo of any damage. Note visible damage on the courier's record if you can. We will replace the items, send what is missing, or credit you.

Faulty products. If a product is faulty, tell us within 30 days of delivery with your order number, the item and a description or photo of the fault. We will replace it or credit you once checked. Products damaged by misuse, or opened consumables such as e-liquids, pods and pouches that are not faulty, are not covered.

Change of mind. Trade orders are not covered by the consumer cooling-off period. We can accept unopened, resaleable stock in its original packaging within 14 days of delivery, only if you agree it with us first. Return postage is yours to pay and a restocking charge of up to 15% may apply.

How to return. Email support@ecirettewholesale.ie first and wait for our return reference. Send returns to: Ecirette Wholesale Limited, Unit L2, North Ring Business Park, Swords Road, Dublin 9, D09 HX57. Returns sent without a reference may be refused.

Credits and refunds. Approved credits go on your trade account for your next order, or are refunded to the original payment method within 10 working days if you ask.